Calls

Call Card Overview

• Anatomy of a Call Card
• Interacting with the Call Card
• Action Panel Overview
• Keywords and Transcription
• Split Audio-Track for All Recordings
• Two-Way Sync with Salesforce

Search

• Basic Search
• Advanced Search
• Advanced Search Filters
• Filter Logic Explained
• Saved Search
• Accessing Existing Saved Searches

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Sharing

• Sharing - Internally
• Sharing - Externally

Action Panel

• Share
• Highlight
• Comment
• Scorecard
• Library
• Transcript

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