An outbox is where outgoing feedback, shares and personal feedback requests are stored. Similar to Inbox, all calls are presented in chronological order, with most recent call notifications at the top.
Filter by team member, call title or search for a specific time period by using the date filter at the top. Select Clear Filters to start search over.
There are 3 sections within the Outbox tab:
Feedback Given: Number of unread calls that you gave feedback.
I Shared: Number of unread calls that you shared to users, your team or department. Internal and External shares are available in Outbox. Calls that are shared externally are noted with an email address in the 1st column of the Outbox Header.
I Requested Feedback: For users, this section indicates the number of unread calls where you requested feedback.
In the top left of your outbox, check the box to select all messages within the notification section. In the below example, I am selecting all notifications from the Feedback Given section. You can also select or deselect one call at a time within different the notification sections.
Any selected call can be moved to a folder, trash, marked as read or pinned for later review.
A read call is marked grey in the inbox.
Pinned calls are designed to group notifications for later review.
You can sort by unread or pinned calls at the top of the navigation bar.
Click anywhere between columns 1-3 to open up the call card. Play the call, leave annotations and add calls to the library. The delete button for admins is not visible in the Inbox tab. Calls can be removed from the Calls tab.