Libraries Tab

Team Libraries

The Library is a repository of recordings that can be used for onboarding or training purposes. The idea behind libraries is to document and provide reps with access to an organization's "best calls" for replicating messaging and using techniques for own learning experience.

The Team Libraries widget is a count of the number of calls that were added today, last 7 days and  total for a specific library. The table is sorted descending by the column, Added Last 7 Days. Only recent libraries that have been shared to you are included in this count. Personal libraries are excluded. Click view more to access the Library tab.

Browse Library

Browse Library organizes the Library into three sections by performing a general search for all calls. These sections include:

Most recently used tags: the most recently used tags in MM/DD/YYYY format.

Most commonly used tags: the most commonly used tags listed from most to less frequent.

Your library subscriptions: the list of libraries that have been created or shared to an individual user.

Select Manage to edit the Name, Purpose or Sharing permissions if available. The manage button only appears for users that have created the library folder or who have been granted admin access to the library.

Click View Most Recently Added Calls in the top-right corner to see the latest calls that were added to Libraries. 

Selecting any of the most recently and commonly used tags, library subscriptions and most recently added calls will take you to the Library tab.