Notification or Trend Types and Settings

Get alerts where you want to see them. ExecVision Smart Alerts can be sent via email or to your ExecVision Inbox.

What type of alert is this?

You can configure ExecVision’s Artificial Intelligence to notify you (or others) when events or trends take place matching conditions or patterns set for the alert. You can set up a rule to look for feedback activity, or for a call that takes place which matches the pattern that you are looking for.

Select An Event for real time measurements.

Select A Trend to track call patterns over time.

Event

After selecting the Trigger, you will be directed to the Notifications page to set up the notification type, destination and throttling (frequency). 

Notification Type

There are two notification types: Inbox and/or Email.

Selecting Inbox will send alerts to the Smart Alerts section within the Inbox tab.

Notification Destination

The next step is to choose who will be notified about the alert. Click "Send notification to me" if this a private alert.

Other destinations include: user, team, department, caller's manager, shared user. The shared option is contingent on the recipient having notifications turned on and the sender having sharing options enabled by the admin.

Multiple options can be selected at once.

Notification Throttling

The last option is selecting the frequency of the notification.

There are two throttle options: real time and reoccurrence.

Real time will send you a notification when the event occurs. Enabling Reoccurrence with a specified time will only send notification when this even occurs repeatedly within a time period. Time period options include days, weeks or months.

 

Trend

After selecting the Trigger, you will be directed to the Trends page to set up the measurement period, the defined trend and trend frequency.

Measurement Period

Select how long you will be tracking the trend. Options are in a daily, weekly or monthly cadence.

Defined Trend

The type of trend that will be observed over the specified cadence.

There are three types of trends:

1. Count of times that this event occurs

Track the number of times that the Smart Alert was triggered.

2. Average number of times

Track the average number of times the Smart Alert was triggered over a day, week or month.

3. Percentage of times

Track the percentage of when the Smart Alert was triggered vs a default metric.

Trend Frequency

The last step is to identify the frequency of the trend over a number amount of actions. The action can match, be greater or less than the amount of times the trigger is trending.

The number on the graph is the amount of times specified on the frequency section.