Every call we pull into the platform does get transcribed within 12 hours of the call appearing in the Recording Timeline.
You can access the full transcription by selecting Transcript in the Action Panel. This is only available to you once the recording has been transcribed.
Once you select Transcript, you will be able to see the back-and-forth conversation between the caller and the prospect. Our transcription model is 87% accurate out of the box, and increases accuracy as we train it to pick up keywords our clients care most about (ie competitor names, products, etc).