Admins will have visibility into how teams are tracking when it comes to Conversation Health for the day. This widget is updated in real time and factors in team's call volume, their talk-listen ratio and their coaching activity for the day.
The Conversation Health is relative to the previous days of the week. For example, the Sales Team is above average for call activity compared to the past 4 Mondays on average. An admin would want to invest time in a team that is consistently below the average on specific days.
Hover over the manager's team to see a breakdown of activity.