Managers will have access to their rep's conversation activity from the specified day. In the below example, I am looking at Rachel's teams conversations from yesterday, December 17. This widget is updated in real time and depicts:
- How long each call lasted
- The number of calls the rep has made
- The rep's average talk-time in minutes
This metric gives admins and managers visibility into which reps are highly active or disengaged when it comes to call volume. The length of the blue bar denotes how long the call lasted while the start of the bar indicates where the call began.
Over on the right-hand side is the count of calls that are associated to each rep on the team and also the talk-time on average for every minute of the call.
Hover over the colored bars to see who the rep spoke to and the duration/time of the call. You can quickly access the call by selecting View Call.
Select Colors to show outcomes in the Conversations widget.
This tool visually shows the amount of times that a team has had a certain outcome, which is helpful for admins and managers to narrow down what time reps' struggle with scheduling meetings.
Choose a field to map values to colors. The fields associated with the colors are pick lists from your ExecVision Advanced Search.
The default color is grey if the value is not specified in the drop down. In the below example, the value "Convo: Meeting Scheduled" is associated with the color green.
Select all values and associated colors that should be present in the Conversations widget. Click Save to finalize the changes. In the below screenshot, Vivian's team scheduled the most meetings during the 4pm block.