The Manager's Coaching section depicts how a manager's coaching sessions are impacting the reps' call activity immediately after.
Each orange hotspot represents a coaching session. Larger spots denote a more robust session, whether that be more unique calls reviewed or annotations left per call review.
The grey line that runs parallel to the rep's name showcases call volume. The faint orange line denotes the team average call volume for that given period.
In examining Rodrigo's call activity, as it relates to coaching, Rodrigo saw a slight dip on Friday but then placed more calls the next week following a robust coaching session. This likely speaks to increase confidence and motivation to hit the phones.
As a Best Practice, we strongly recommend keeping any coaching sessions specific to one or two skills. Anything more can be overwhelming to the rep and may cause them to avoid the phones if they are feeling less confident.