Build - Library

Every user by default is able to create their own private library to house recordings at their discretion. As an admin, you are able to access all libraries, both shared and private. This is to ensure that the admin has full access in the case of end users leaving the company.

Access all libraries by hovering over to Customizations > Library. Sort headers alphabetically to narrow down your search by Library Name, Created By, # Calls in Library, Last Modified Date and Sharing Permissions. A user is inactive in the platform if the Created By name is missing.

Manage Libraries

Select the Manage icon to adjust a specific library's Name/Purpose and sharing permissions. You can also remove tags or delete the library all together.

Click Update Library when you have finished making changes.