By default your ExecVision instance comes pre-populated with standard keywords based on the Universal Sales Dictionary.
Customize Topics and Keywords
Admins can enhance their ExecVision experience by customizing their keywords within the admin portal. Keywords are customized by department and can house up to 50 words in the drop-down menu.
Click into the keyword name within Settings > Build > Topic/Keywords to edit existing keywords. To add net new keywords to a specific department, click Create New Keyword Profile.
Creating New Keyword Profiles
Name the keyword profile and list the words or phrases you would like listed under Keyword / Topic. The words must be inherent to the English language. Proper nouns like competitor names will only work if alternative words are specified under Words/Phrases/Alternatives.
Proper Noun example: Add "Facebook" as a word/phrase but define "face book" as an alternative. This will ensure that "Facebook" appears correctly in the drop-down menu without any variations.
Please email email@example.com if you have any questions about our keywords criteria.
Select Show if Zero if you want the word or phrase to appear in the dropdown even if the keyword yields zero results.
Words/Phrases/Alternatives is where you will add unlimited alternatives for words/phrases. Alternatives can be used for proper nouns, acronyms or for defining a word.
'Defining a word' example: Add "filler" as a word/phrase and then add alternatives, "um", "er", "uh", "ah" and "fair enough." Our software will then let you choose "Filler" from the menu and highlight all the instances of the specified alternatives.
Acronyms examples: Add "sdr" as a word/phrase and then add alternative, "Sales Development Rep." Our software will then note when "sales development rep" has been said on a call and attribute it to the keyword "sdr."
Toggle on Keywords / Topics should be in fixed order to specify the order of the keywords in the dropdown. This is to ensure that the order in the call card matches to what is seen in the admin portal. If this option is turned off, keywords will be sorted according to the number of times they occur in the call.
End users can search for organizations, terminology and competitors that aren't normally inherent to the English language by utilizing our Proper Nouns functionality. Common business terms or phrases do not need Proper Nouns training and can be handled as regular keywords.
Similar to topics/keywords, proper nouns can be customized per department.
Type in the proper noun, separating each word per line. It is recommended that only 25 words or less are used per department. Adding too many words can decrease overall accuracy of the transcript.
Our transcription models will recognize the specified terms in topics/keyword drop down within the Call Card and in Transcription.
Click Save to finalize your keywords and topics.
IMPORTANT: You must create a keyword profile before assigning keywords to a department. To assign a keyword profile, hover to the Administer - Departments tab and select the keywords profile from the drop-down menu.