Weekly Digests

Activity emails have now been enabled for all accounts. Users will begin receiving weekly activity summary emails customized to their user role (admin, manager and user).

You will need to be subscribed to receive these emails.

User Activity Email

Users will receive the following updates:

1 Call Coaching Suggestions: We suggest calls that need the most coaching using artificial intelligence

2 Feedback Provided Dashboard: See how many of your calls were reviewed

3 Team Ranking: See where your activity level ranks compared to your team members

4 Additional Updates: See any additional activity updates made during the week

Admin Activity Email

Admins will receive the following updates:

1 Activity Dashboard: See how each department/team stacks up in terms of call volume vs annotated calls

2 Shared Library Update: See how many calls have been added to the Library

Manager Activity Email

Managers will receive the following updates:

1 Feedback Requested Dashboard: See how many of your reps requested coaching but did not receive any feedback

2 Activity Ranking: See who has the most activity in the platform

3 Self-Review Ranking: See which rep has the most self-reviewed calls

4 Shared Library Update: See how many calls have been added to the Library