Coaching Received

The 5th module shows the manager’s activity on the rep’s calls over the stated period as compared to the manager’s coaching with other rep’s calls. Clicking From others within the tab will expose any coaching the rep has received from other people, not named their manager.

Each data point compares the rep’s activity to the team max and the team average. We pull the following metrics:

1 Number of Calls the manager Listened to

2 Average Percentage of Calls Listened to

3 Number of Comments Left

4 Number of Calls Added to Shared Libraries

5 Number of Scorecards Left

The pie chart on both the call, rep and manager activity module gives you a sense of how much coaching activity is being allocated to different members of the team.