Review Activities

The 3rd module shows the rep's activity over the stated period as compared to the rep's team members. Clicking Other review within the tab will expose any coaching the rep has done on other people's calls. This is helpful when tracking peer-to-peer coaching metrics.

Each data point compares the rep's activity to the team max and the team average. We pull the following metrics:

1. Number of Calls the rep Listened to

2. Average Percentage of Calls Listened to

3. Number of Comments Left

4. Number of Calls added to Shared Libraries

5. Number of Scorecards Left