The first thing to see after narrowing down your search in the drop-down menu is the Summary page. The 1st module is a snapshot of the rep's conversational style as well as trends in call volume and engagement. Adjusting the period would dynamically change this summary page.
For Rodrigo, he has made about 29% more calls on average than in the previous 3 weeks and he has also been engaged with prospects in 52% more conversations.
Call Engagement Metric
The call engagement metric speaks to the number of interchanges that are showing up in Rodrigo's calls. Interchange is the back-and-forth count between the rep and the prospect. ExecVision is generating a count of interchanges for each call and is contingent on speaker separation. This allows the manager/admin to ask the following questions:
1. Is my rep asking effecting questions that is getting the prospect to open up?
2. Is the rep asking the right follow-up questions?
If the rep is doing everything correctly, he or she will sit in the upper left-hand quadrant of the below matrix. This means they are asking effective questions (Many interchanges) and they are Listening to the buyer the majority of the conversation.
The rep that you are specifically looking at is going to be marked as an orange dot. The other dots on the grid are the other reps under that specific team.
Average Call Score
The Average Call Score speaks to the grading percentage of all of the rep's calls. Rodrigo's average score in the last 3 weeks is 75% with the team average sitting around 63%.
The graph on the right gives Rodrigo's average score over a 3 month period. Rodrigo was sitting at 0% on 8/28 but his averages have increased by 75 percentage points within the last 3 months.