To play a video or audio recording, simply click anywhere in the Call Card to expand it.
Select the Play icon or click the space bar to begin playing your call. Rewind button pushes the recording back 10 seconds, fast forward moves your recording by 30. This is a way for you to skim the conversation like a DVR.
You can increase or decrease the speed at which the call plays. The option in the above photo is going to increase by 1.5 times the speed. Other speed options include 2x, .5x and .75 times. Simply click next to the fast forward button to access these options.
Using voice recognition software, we separate the speakers allowing you to see how much the caller is speaking versus the prospect. In the below scenario, Ghizlaine spoke for 61% and the buyer spoke for 20% of the time. The remaining 19% encompasses instances of silence, hold music and ringback tone.
In instances where the audio waves are attributed to the wrong speakers, you can help our machine learning software by clicking on these bi-directional arrows between the two avatars. This helps us in the backend because we are able to learn your voice patterns and tonality over a period of time to improve voice accuracy.
ExecVision, through artificial intelligence, automatically identifies key phases of conversations, like when a rep discusses Intro, Next Steps, Values Prop, Common Challenges and more.
Phase detection allows for users to focus on what's most important, saving the managers time when coaching the rep's calls.
Phases are customizable - please contact email@example.com or your Customer Success Manager for more information.
There were 8.1 instances per minute of interchanges in the below conversation, which is the back-and-forth count between the rep and the prospect. The more interchanges, the more likely the buyer is engaged in the conversation and will take the next meeting.
To close the player, click anywhere in the Call Card.