To play a video or audio recording, simply click anywhere in the Call Card to expand it.
Select the Play icon or click the space bar to begin playing your call. Rewind button pushes the recording back 10 seconds, fast forward moves your recording by 30. This is a way for you to skim the conversation like a DVR.
You can increase or decrease the speed at which the call plays. The option in the above photo is going to increase by 1.5 times the speed. Other speed options include 2x, .5x and .75 times. Simply click next to the fast forward button to access these options.
Using voice recognition software, we separate the speakers allowing you to see how much the caller is speaking versus the prospect. In the below scenario, Rich spoke for 68% and the buyer spoke for 32% of the time.
It is possible that there will be instances where the talk-track ratio between the two speakers doesn't equal 100%. Any remaining % encompasses instances of silence, hold music and ringback tone and does not affect the separation between the two speakers.
In instances where the audio waves are attributed to the wrong speakers, you can help our machine learning software by clicking on these bi-directional arrows between the two avatars. This helps us in the backend because we are able to learn your voice patterns and tonality over a period of time to improve voice accuracy.
ExecVision, through artificial intelligence, automatically identifies key phases of conversations. We provide information on when Intro, Next Steps or other conversation features are said on the call.
Phase detection allows for users to focus on what's most important, saving the managers time when coaching the rep's calls.
Reach out to your Customer Success Manager to enable this feature for your account.
There were 8.1 instances per minute of interchanges in the below conversation, which is the back-and-forth count between the rep and the prospect. The more interchanges, the more likely the buyer is engaged in the conversation and will take the next meeting.
Click anywhere on the Call Card to close the player.